Reset password for Mailbox User

1. Visit webmail address ex: http://your_domain.tunnel.com

2. Click on “Forgot Password” link in bottomYou will get below interface

3. You will get below interface

4. Enter your webmail userid ex: [email protected]_domain.tunnel.com and click on “Send me the code button”

5. If your mailbox admin has set password recovery email address for your mail account ex [email protected] , then you will receive password reset code on your recovery email id.

6. If your mailbox admin has not set recovery email for your account then you will receive below interface, which says, please contact your mailbox admin to reset password for you or contact [email protected] for further assistance.

7. If your recovery email is set , then you will receive password reset code on your recovery email address, Please fill the recovery email code and new password of your choice and click on “Change password” button.

8. You will get successful password reset screen and can click on “Access Email” from menu to access your webmail.

9. You will be redirected to Webmail interface to login.

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