Tunnel SMS text messaging platform is designed to ensure a positive experience, for customers and call center personnel alike. You can customize messaging based on data archived in journals. Asking and responding to questions in context is simple for messaging agents. Most importantly, using Tunnel proves to your customers that you respect their time and communication preferences, and in the medium that they like.
Keep Everyone in the Conversation Happy – Business text messaging service
Tunnel business texting service maximizes your “digital dexterity.” It’s easy to field high volumes of inbound texts, get the greatest ROI from content and convert customers into brand advocates. Tunnel business texting includes all the features your business needs to message intelligently, know your customers, monitor and mentor agents and increase contact center productivity.
We have built our SMS/text software platform to support multiple agents, accept thousands of messages from mobile callers and handle them efficiently. A cloud-based service, Tunnel SMS text messaging platform is implemented quickly and all texts are stored and accessed through a central server.