Consider these three fundamental business facts: Customer experience is king. Interaction with your customers happens through their phones. Text is the preferred form of communication.
Clearly, it’s time for SMS/text to be a primary engagement platform in your call center.
Tunnel was purpose-built to give call centers an SMS/text messaging and management platform that makes it easy to engage customers in a contextual, effective way. We can turn any landline number into a SMS/text number. Our experience in telecom and call center software development influenced Tunnel’s rich set of features, tools that agents can use to personalize interaction, manage contacts, build customer profiles and analyze engagement. Customers are never on hold, never hit with spam, and experience the satisfaction that results from connecting with an enterprise on their own terms.
We all are customers at some time or another. Tunnel is inspired by personal experience, and the common desire to communicate where, when and how we want, just like you and your customers.
Get into text. Get into Tunnel.